How to make a replace account id with the user mentioned in a comment?

Raven Clarke_9gmadu

I am trying to set up a rule that sends an email whenever a comment is added to a ticket.  When a user is @ mentioned in the comment, the account id is included in the email notification.  I need to replace the account id with the actual user who is mentioned in the comment.

What I have so far (from other community posts) is how to detect if an account id is included in the comment.  I'm just looking for some type of expression that will convert the account id to the user's name who is mentioned. 

Bill Sheboy

Hi @Raven Clarke -- Welcome to the Atlassian Community!

When you only have the accountId value from a mention, the other user data is not available for use: displayName, emailAddress, etc.

A few possible workarounds are:

• use the Send Web Request action to call the REST API to search for the user by their accountId, and the other attributes will be available in the response
• add a user-select, custom field specifically for the purpose of converting id values to user data
  • action: set the custom field to the id value
  • action: re-fetch the issue to reload the data
  • action: now the data is available with {{issue.yourCustomField.displayName}}
• if you only have a few users, use a Lookup Table to get the information

Kind regards,
Bill