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Bug: Notification emails stop, and "Email notifications are off" appears, with 46 emails

Kevin Meboe

For the past two days, I've seen the "Email notifications are off..." message, indicating we've exceeded our daily number of emails for the free tier. I confirmed with our system administrator that our organization received only 46 Jira emails today.

According to https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/ , the daily limit is 100 emails.

Our organization is slowly growing, and we will probably upgrade plans in the future. But this is a very disruptive bug, and makes me wonder what other surprises might be lurking.

Let me know what we can do to help track down this bug.

Thank you!

-Kevin

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Trudy P Claspill

Hello @Kevin Meboe

Welcome to the Atlassian community.

The Email Notifications limit applies to all outgoing emails. That includes the notifications from Notifications configurations in projects and emails sent from Automation Rules.

Also you made this statement:

I confirmed with our system administrator that our organization received only 46 Jira emails today.

Did you mean to say your administrator indicated on 46 emails were sent?

Kevin Meboe

Hi @Trudy P Claspill,

I'm not aware of a way to see how many emails were sent on the Jira side. An article mentioned "Jira Service Management", but it doesn't look like we have that with the free tier.

All of the Jira users are in our organization. Our system administrator did an audit of our system to determine how many Jira emails were received by our team, and that's where the number 46 came from.

-Kevin

Kevin Meboe

Sorry -- I tried to reply directly to you, and instead it looks like I accidentally created a new answer. That's what I get for responding on my way to bed...

Trudy P Claspill

No problem.

Your administrator's audit of how many emails Jira received unfortunately doesn't have anything to do with the Email notification limit.

According to documentation provided by Atlassian, on the Jira Free plan there is a limit of 100 notification emails per day.

The Automation Rules Service Limits also mention a 100 emails limit.

According to an answer from an Atlassian Team member on this post, that limit is actually across the Jira instance and includes both Notifications and emails sent through Automation rules.

I'm not finding information about any method to get a report of all the emails sent by a Jira Cloud system.

Each project has a configuration for when and to whom emails should be sent when different events happen related to issues. By default in a Free subscription the Notification configuration that is applied will notify the Reporter, Assignee, and All Watchers of an issue for multiple events such as Issue Assigned, Issue Updated, Issue Closed. If you have a lot of activity happening with your issues this can easily cause the notification limit to be exceeded.

Here is a link to Notification configuration information for Company Managed projects. Note that only Jira Administrators can change these configurations.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

If you have Team Managed projects, the Project Administrators for those projects can change the notification configuration for each project they administer, through the Project Settings > Notifications screen.

You could examine your notifications configurations and change them to reduce how many emails are being sent.

You could also ask your Jira Administrators to review all the Automation Rules that have been created to see which ones are sending emails, if any, and how many emails they are sending and how often.

Kevin Meboe

Thank you for your reply, and for helping me work through this.

We have two automation rules that send emails. Both are limited to one specific project that has very little activity. It would have generated fewer than 5 emails on the day in question. Regardless, the audit included these emails in the count.

"Your administrator's audit of how many emails Jira received unfortunately doesn't have anything to do with the Email notification limit."

Can you clarify this? Since the sent emails only go to our administrator, why would the number of sent emails not correspond to the number of received emails? Are you saying some of the emails sent by Jira got lost in transit? This is not something we've seen in the past, and is another red flag if it is suddenly happening.

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