Issue Security Level - manually edit

Question

We have applied a security level scheme to our service desk and applied automation to ensure that security level is applied properly to new tickets.  However I can't find a way to apply the properly security level to existing tickets.  I attempted to edit the Issue view and the security level field doesn't appear to be available.  I can add it to my form in my portal for users to create a ticket, but not to my issue view so I can edit existing tickets.  Does anyone have a solution for applying a security level to existing tickets?

Adam Linger · Answer

Hey Camilo,

Thanks for the suggestion.  I don't see that icon unfortunately.  I'm a global admin, and I had my other global admin's check and they don't see it either.  I also checked the Permission helper in Jira and it states I have permission to do so.  Not sure what else could be preventing this.

Dave Rosenlund (Trundl) · Answer

Hello, @Adam Linger. There are a lot of additional details in this previous post from another community member with the same question. Hope it helps:

How to set Security Level on an Issue in Jira Service Management Cloud

-dave

Camilo Galleguillos · Answer

Hi, @Adam Linger

If you do not see the Set security level lock icon in the top right corner of the issue view, your user/role/group may not have permission to set the issue security level in the issue security scheme. Can you please confirm it?

Create security levels for issues

Best,
Camilo Galleguillos R.