How can I set up tickets for our company?

Kyle Anders

I'm trying to come up with a potential solution to suggest to our Company for a ticketing system. My main trouble at the moment is figuring out how to create a list of ticket/request categories with JSM. 

We have a full IT department with infra, application support, EUC, and BI teams.

This means we can get tickets for individual applications, server access, software installs/updates, AD tasks, Sharepoint post requests, etc.

We have a number of tickets that involve automation such as new users requests getting approved and pushed to Ad or assignment of application licenses.

How would you set up request types for such wide variety?

Carlos Garcia Navarro

Hi @Kyle Anders ,

Do the different teams require different issue types or workflows or permissions or notifications schemas ? if so, you could have dedicated projects for each team in your department so you can set them independently. For the different types of tickets (server access, software installs, etc.) you could use dedicated issue types, where you can define the workflow that fits your process.

This other article may be helpful for your use.