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Clone a JSM Service Request to Jira Software Project ( Kanban )

Clement_uf8i66

When a customer opens a Service Request in JSM, we automatically create a bug ticket in our JIRA Software project using Automation. Can I assign this bug issue on the JIRA Software project to a user who is only available on that project? Also based on the "Request Type" on the JSM.

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Stevan Mandić

@Clement say you have user A and user B. And 2 request type: request A and request B

And you want to cover these scenarios:

When JSM issue is created with request type A, create bug and assign it to user A.
When JSM issue is created with request type B create bug and assign it to user B.

automation (multiproject rule)

1. Trigger: issue created

2.Condition: project = JSM project

3 if/else condition: if Request type"= "Request type A"

3.1. action: create issue in JS project,bug

Edit fields:

summary- copy from trigger issue

Assignee - user A

4. else if condition: "Request type" = "request type B"

4.1. action: create issue in JS project, bug

Edit fields:

summary- copy from trigger issue

Assignee - user B

John Funk

Hi Clement

Yes you can assign the Bug to a user who only has access to the project in which the Bug was created. Assuming the user has the Assignable User permission.

Clement_uf8i66

Thank you @John Funk and @Stevan Mandić
The following is a screenshot of my Rule. Under select a user, it doesn't show me the list of users of the Target Project. It just shows the following options and myself in the end. All users on the Target Jira Project are Admins of that project. So have all permissions.

Clement_uf8i66

Also @John Funk , I checked Permissions, all the users have Assignable User

Grants

John Funk

Did you start typing the person's name?

Clement_uf8i66

I did John, but nothing comes up

Clement_uf8i66

thank you @Stevan Mandić

I tried what you suggested however assignee is not showing JS project users

John Funk

Okay, instead of doing an Assign issue action (delete that) and just add the Assignee field to the Clone issue action and see if you can select a name there.

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