is there a way to display dashnords contains informations about the group that an agent is member of

Soukaina IBALINE

Is there a way to display dashboards containing information about the group that an agent is a member of

I have several groups, each group contains a leader, a team leader, and team members. I want each leader to see on the dashboards I've created only the tickets processed by their group .

Ingo Mohr

Hi @Soukaina IBALINE

You could create 1 dashboard for each of the teams. Each dashboard has its own permissions (and so have the JQL filters you use to display the tickets processed).

Since different teams typically have different needs - or want to display information in a different way - or add information, a dedicated team dashboard could be a good idea, anyway. The team lead could add/remove/edit the gadgets on the dashboard to their liking.