nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to Automatically set Affected Laptop field according Reporter

Paul Diu

I have created an option where you can select the Affected laptop that is assigned to the Reporter when creating an Incident.

At the moment I have to manually select the laptop in the Affected Laptop field (it will only show the laptop that is assigned to the reporter).

Is there a way to automatically fill the Affected Laptop instead of doing it manually?

I'm thinking Automation but not sure how to this.

Screenshot 2024-06-06 165506.png

Accepted answers

Mohanraj Thangamuthu

Hello, Good day. This can be achieved with automation. Please let me know whether this is Jira software project or Jira service management project ?

All comments

Mohanraj Thangamuthu

Hello, Good day. This can be achieved with automation. Please let me know whether this is Jira software project or Jira service management project ?

Paul Diu

Hi Mohanraj, this is Jira Service Management Project.

Mohanraj Thangamuthu

Hello, I believe you are using "Assets" in JSM. Refer to this link for the options : https://community.atlassian.com/t5/Jira-Service-Management/Assets-Automation/qaq-p/2276056

Mohanraj Thangamuthu

In case above link is not helping, I would recommend posting this query on JSM community channel : https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions

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