How would I create tickets that get recreated/reopened after being closed, with a new due date?

Question

I created a project for "Maintenance Tasks", which are basically things that need to be done every X days. Using cleaning as an example, garbages need to be emptied daily, floors cleaned weekly, etc.

What I'm hoping to do is create several boards (Daily, Weekly, etc.). Any ticket that's added to the Daily board should be automatically assigned a due date of "now + 1 day". As soon as someone closes that ticket, it should be re-added to the same board, with a "now + 1 day" due date.

I don't want to just create a new "Clean floors" ticket on a schedule, I want it to be based on when the previous "clean floors" ticket was closed. That way, if we're late on the previous ticket, the new one still gets created with a 1 week due date.

If there's a better way to handle these types of recurring tasks in Jira, I'm happy to hear suggestions! Thanks

Luka Hummel - codefortynine · Answer

Hi @cb42 and welcome to the community!

I'm Luka from codefortynine.

If you are willing to use a third-party app, our Deep Clone for Jira can help you to achieve your goal.

You can have a Jira Automation trigger on your issue transitioning to your closed status and start Single Clone on your recurring task, you can read more on how to do that here.

To set the wanted Due Date value, you can configure the Field Editor feature with the Jira expression new Date().plusDays(1).

cb42 · Answer

Thanks, I'll give that a try!

Dan Breyen · Answer

Hi @cb42 welcome to the community!  Take a look at Automation.  you should be able to do something either with a calendar, or you can make a manual automation where before you close the one ticket, you create a new one.

I'm no expert, but you should have several options with the Automation to run them as part of closing a ticket, manually, or based on a schedule.