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hello community ,I want if a ticket is closed , all reltaed tickets being resolved

Soukaina IBALINE

I have a problem closed , I want all tickets related to this problem being resolved .

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Hi @Soukaina IBALINE , welcome to the Community.

it sounds like you want to automatically resolve any issue linked to an issue when that issue is transitioned to resolved. If so here is a quick example though some tweaking for your specific case is likely needed.

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@Soukaina IBALINE

Could you provide more information:

1. By related issues: do you mean only linked issues or child/parent issues or both?

2.do you want to set particular status for related tickets? (Closed, done etc).

Soukaina IBALINE

1 - Only linked issue

2- Yes, I would like to set the linked tickets to 'Done'.

Hi @Soukaina IBALINE , welcome to the Community.

it sounds like you want to automatically resolve any issue linked to an issue when that issue is transitioned to resolved. If so here is a quick example though some tweaking for your specific case is likely needed.

Soukaina IBALINE

1 -Can you please like explain the condition . if : some linked issues match .

2- What is the last action ?? how did you did it I couldn't found it in options

@Soukaina IBALINE

Screenshot 2024-06-05 131712.png

Soukaina IBALINE

Thank you @Stevan Mandić @Jack Brickey , it's working.

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