Is there a way to automatically remind people of overdue bugs?

Bunni Jackson

If a bug has a due date and that due date passes, is there a way (either within jira or even power automate) to send further reminders that there is outstanding work to be done? I believe there is already a reminder that goes out when the tasks due date occurs but I am looking for one to get sent every week or month etc that the bug is sat at overdue. If there's a way to customise who it goes to as well that would be great - i.e, not just the individuals assigned to the bug. 

Charlie Misonne

Hi @Bunni Jackson and welcome to the Atlassian Community!

I'm thinking of 2 out of the box features to achieve this.

First of all: you can identify issues/ bugs that are past due with a simple JQL filter like:

issuetype = bug and duedate > -1d and resolution is empty

This will give you all unresolved bugs with a duedate older than 1 day.

Now you can use a filter subscription or an automation rule

Filter subscription

You simple save the JQL above and you create a filter subscription for it.

You will have to add something like assignee = currentUser() to the filter otherwise you'll be sending emails to people that are not related to the bugs.

Via the filter settings you can subscribe people / groups to the results once a day for example.

This is the older and less flexible way of doing things in my opinion. It is especially more limited towards the users you can select.

Automation Rules

With a scheduled automation rule you can acheive practically the same using that JQL. But you can play around with who will be getting the emails with IF/ ELSE branches for example or by using other fields on the issue. This really depends on what you want to achieve.

As an action you'll probably need the send custom email action.

 

I hope this helps!