How to show Custom Field Name in JIRA Automation Email

Question

Hi Team,

I have created a custom Text Field (single line).

I want to show the custom field NAME in the Email send from JIRA automation when issue transitions from one status to another.

I tried multiple time to pass the below syntax, but failing to show the custom field name in outgoing email.

Failed ones:

1) {{issue.customField_XXXXX.value}}

2) {{issue.customField_XXXXX.name}}

3) {{customField_XXXXX.name}}

4) {{customField_XXXXX.displayName}}

5) {{issue.customField_XXXXX.displayName}}

Only this was successful but it is showing the value of custom field - I want to see the Display Name of the custom field:

Please provide a correct syntax of how to show the Name of the custom field in jira automation.

Thank you

Victor - Modus Create · Answer

Hi @Digvijay Singh Gehlot  ,

Based on what you've described, I'd say that Notification Assistant for Jira might be an alternative for you to reach out your goal:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

It might help you even showing different field values on the notification if needed.
Hope it helps.
Cheers,
Victor

Bill Sheboy · Answer

First thing, as you are already referencing the custom field by its ID value, I recommend just hard-coding the field name. That will be much simpler and more efficient for an email action. Regarding how to do this with the REST API instead... * Using a Send Web Request action, the rule will call the REST API to get the issue with the expand=names parameter https:///rest/api/2/issue/?expand=names * Add an advanced compare condition (i.e., smart value condition) to check that the request worked by checking {{webhookResponse.status}} * To get the name for a field, look it up in the names attribute of the response for your field. For example: {{webhookResponse.body.names.customfield_12345}} Here are some references to help... How-to article for calling a REST API function with Send Web Request: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 The specific function to call: https://docs.atlassian.com/software/jira/docs/api/REST/9.13.0/#api/2/issue-getIssue An example showing a call to that function: https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html

Digvijay Singh Gehlot_fgm3gu · Answer

Hi @Bill Sheboy

Thank you for your message.

May you guide me on how I can use REST API to get the name of the custom field via Jira automation?

Any screenshots, help docs or step by step process will be a great help.

Thanks,