Hi,
On Jira Service Management - Cloud, is there a way to automate the 'open customer edits' option for attached forms? Either by rules or by adjusting the workflow?
The use case would look like this:
A customer creates a request with an attached form via the portal. This triggers a rule to check the form for errors. If an error is found, the issue is transitioned to a specific state, the form is made 'open for edits' and the customer is informed to fix the mistake.
The workarounds listed here are not an option for us.
