Send reminder when review date has passed for an asset

Question

I have a list of assets which has to be reviewed once or twice a year.
The review date is an attribute on the asset and is set manually.

When the review date has passed I would like an email to go out, or a ticket created and assigned, to  to the user that is assigned to the asset, so that the asset can be reviewed.

I'm very new to JSM and automation so I don't know where to start.

Vijay Dadi_b69v44 · Answer

yes, you can make use of the automation  i have mentioned above.

Daniel Ångefors · Answer

Hi @Vijay Dadi

Thank you for your answer.

The Review date is an attribute on an asset.

I want a ticket created and assigned to the "Assigned to" attribute when the review date is within 30 days.

Vijay Dadi_b69v44 · Answer

Hello @Daniel Ångefors ,

You can have timely triggered automation, which checks {{issue.reviewdate}} > now,

then edit issue/create issue - depends on your requirement

hope this helps !