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Can't get reporter's display name to print to summary in advanced automation

Suzy Nicholson

Hello,

Does anyone know what I might be doing wrong with my automation?
The only field not printing to the summary of our tickets is the reporter's name.
Basically, we are hoping to update the summary of our Seat Request tickets to show:

Seat Request - SITE: NAME(aka the reporter) - START DATE

The custom fields are showing up fine, but the reporter's name is not printing to the summary so it ends up looking like:
Seat Request - SITE: - START DATE

NOTE: I have tried both {{issue.reporter.displayName}} and {{reporter.displayName}} and neither works.

Accepted answers

Ash Yadav

Hi @Suzy Nicholson

If you just populate the reporter field and skip the custom fields, does it display? Looking to try this just as a control to see if it displays on its own or not.

Let me know the results.

KR,

Ash

John Funk

Hi Suzy,

You don't need the Additional fields/advanced section. Click on the 3 dots next to the Summary field and choose Set to.

Then put this in the blank box:

Seat Request {{issue.customfield_10116}}: {{issue.customfield_10243}} - {{issue.reporter.displayName}} - {{issue.customfield_10078}}

All comments

Ash Yadav

Hi @Suzy Nicholson

If you just populate the reporter field and skip the custom fields, does it display? Looking to try this just as a control to see if it displays on its own or not.

Let me know the results.

KR,

Ash

John Funk

Hi Suzy,

You don't need the Additional fields/advanced section. Click on the 3 dots next to the Summary field and choose Set to.

Then put this in the blank box:

Seat Request {{issue.customfield_10116}}: {{issue.customfield_10243}} - {{issue.reporter.displayName}} - {{issue.customfield_10078}}

Suzy Nicholson

Hey!

I tried that and it just suddenly started working even once I put the other fields back in.
I think it just might have been a glitch with the first test ticket.
Thanks you!

Suzy Nicholson

I got this automation working because it seems there was just some glitch.
After removing the other fields, and testing it out, the name populated.
Then after adding the other fields back in, it was still working.

Out of curiosity, I tried your suggestion which worked, which is definitely good to know going forward

There was a problem when I initially tried your suggestion, but that was because Jira's auto-generated text kept popping back up when I deleted my text from the Additional Fields, even when I minimized that section. It was throwing error because "Custom Field Name" obviously doesn't exist in my project.
I fixed it by deleting that action box and remaking the Edit Issue action box.

John Funk

Actually, I also noticed that you were missing a } after the 10243 custom field above in your screenshot. That's probably what was giving you the error. And why it worked when you cleared it out and retyped it back in.

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