nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation - question

Christopher Yepez

Hello people,

So, i am trying to setup a automation so that at the end of the day my boss can get an email showing

Help Desk Tech 1:

All tickets assigned to him currently

Help Desk Tech 2:

All tickets assigned to him currently

i am trying to use this:

{{lookupIssues.assignee.displayName.distinct}},

Here are the list of issues assigned currently 

{{#lookupIssues}}
* {{key}} | {{summary}} | {{assignee.displayName}} | {{url}}
{{/}}

but the email is empty.

Thank you for your help inadvance!

Accepted answers

All comments

John Funk

Hey Christopher - Welcome to the Atlassian Community!

Can you share the entire rule that you have?

Kalyan Sattaluri_iinm1n

Hello @Christopher Yepez

Need more details about your post.

Are "Help Desk Tech 1" and "Help Desk Tech 2" different projects?

Which project has your current rule?

If those are multiple projects, does your rule have the scope of these other projects?

About your lookupIssues JQL, have you logged {{lookupIssues.size}} to see if you are retrieving expected results?

Please share complete screenshot of your rule and audit log so community can help.

Thanks!

Christopher Yepez

Hello John,

Sorry this is my first time working with this software & that is the whole rule i am trying to use currently.

2024-05-20 12_17_37-Audit log - Automation - IT Service Desk - Jira.png

Christopher Yepez

Censored.

John Funk

Ah, looks like you are missing the action for the lookupIssues. Add an action between the trigger and the Send email action and select lookupIssues. Then add the code to identify which issues apply.

Bill Sheboy

Hi @Christopher Yepez -- Welcome to the Atlassian Community!

Adding to John's suggestions:

After you add the missing Lookup Issues action, you want your email to list the issues for two different assignees. One way to do that is with list filtering, adding a section for each help desk technician. For example:

Alice's issues:
{{#lookupIssues}}
{{#if(equals(assignee.displayName,"Alice"))}}* {{key}} | {{summary}} | {{url}}{{/}}
{{/}}

Bob's issues:
{{#lookupIssues}}
{{#if(equals(assignee.displayName,"Bob"))}}* {{key}} | {{summary}} | {{url}}{{/}}
{{/}}

To learn more, please see this article: https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588

Kind regards,
Bill

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