Hello Team, I am working on an automation and I needed some help. I will try to explain the use case for it to be simpler. * An issue (issuetype milestone) is created automatically via an automation when a version is created. The version's name is copied in the issue's summary and the dates (start & release date) are also copied in a custom field respectively. This is working fine. * When a version is added to an issue (issuetype initiative), I have to link the milestone (which corresponds to this version) with the initiative. For e.g if a fixversion with the name 'Go live' was created, a corrresponding milestone was creating with the name 'Go live'. When I add the fix version 'Go live' on my initiative, this initiative must be linked with the milestone Go live. I have attached both automations. For the second point, I have tried building something but nothing is happening with no error. Can you please help? Thanks.

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Auomation for fix version and issue

Narsha Bac

Hello Team,

I am working on an automation and I needed some help. I will try to explain the use case for it to be simpler.

An issue (issuetype milestone) is created automatically via an automation when a version is created. The version's name is copied in the issue's summary and the dates (start & release date) are also copied in a custom field respectively. This is working fine.
When a version is added to an issue (issuetype initiative), I have to link the milestone (which corresponds to this version) with the initiative. For e.g if a fixversion with the name 'Go live' was created, a corrresponding milestone was creating with the name 'Go live'. When I add the fix version 'Go live' on my initiative, this initiative must be linked with the milestone Go live.

I have attached both automations. For the second point, I have tried building something but nothing is happening with no error.

Can you please help?

Thanks.

Accepted answers

Jehan Bhathena

Hi @Narsha Bac

As per your image, for the trigger "Fix Version Changed" in "Initiative", so I'm assuming you're tracking only one issue type in this change, further in your automation you're using the branch JQL-> "issuetype =Milestone", this might not work since the trigger issue is a Initiative and the current branch falls out of it's scope.

In order to identify each step and the values it's running with I'll suggest you use the " Log Action" to print the tickets at each step, see if the jql you're using is giving you the actual value you need.

All comments

Jehan Bhathena

Hi @Narsha Bac

Narsha Bac

Hi Jehan,

Actually the JQL is fine but the comparison is not working. Can you please advice what is the best approach for this automation, based on what I explained? Maybe I am using the wrong conditions.

Regards,

Narsha

Jehan Bhathena

Tried the automation at my end too, the "TriggerIssue" smart value doesn't seem to work for this use case, you need to use the {{fieldChange.toString}} instead. Below is a snippet of the automation that worked for me: (used EPIC instead of Milestone)

I haven't tried linking the issue, but the Log Action worked, so I'm assuming the Link issue should work as well.

Narsha Bac

I tried but it is not linking the issue. Can you please confirm what smart value is used here?

Screenshot 2024-05-20 132330.png

Thanks.

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