Method to add ticket location

Alexandra.Groza

Hi,

We're just implementing the ticketing system through Jira cloud and it would be very useful to have a way to automatically generate ticket location so teams across the globe can quickly pick up the most urgent issues.
I have two methods i can think of now:

1. A way to automatically import users location when syncing with Entra

2. Have an option to generate a dynamic column in the queues depending on IP

Which one do you think it's more doable?

Jeroen Poismans

Hi there and Welcome to the Community!

There are some services online where you can make a REST call with an IP and you get a JSON with geolocation data as a response.

Example, this one is free:
https://ip-api.com/docs/api:json

Request:

http://ip-api.com/json/24.48.0.1

Gives this response:

{
  <span>"query":</span> <span>"24.48.0.1"</span>,
  <span>"status":</span> <span>"success"</span>,
  <span>"country":</span> <span>"Canada"</span>,
  <span>"countryCode":</span> <span>"CA"</span>,
  <span>"region":</span> <span>"QC"</span>,
  <span>"regionName":</span> <span>"Quebec"</span>,
  <span>"city":</span> <span>"Montreal"</span>,
  <span>"zip":</span> <span>"H1S"</span>,
  <span>"lat":</span> <span>45.5909</span>,
  <span>"lon":</span> <span>-73.5655</span>,
  <span>"timezone":</span> <span>"America/Toronto"</span>,
  <span>"isp":</span> <span>"Le Groupe Videotron Ltee"</span>,
  <span>"org":</span> <span>"Videotron Ltee"</span>,
  <span>"as":</span> <span>"AS5769 Videotron Ltee"</span>
}

 

From Automation you could do this request on issue create, capture the response, extract what you want and put it in a field on the created ticket. Pretty cool :-) 

Jeroen