Assist in Teams does not connect properly?

Question

I've been trying to set up the Assist App in Microsoft Teams for a few days.

I can't get it to work.

Assist has all the permissions needed and is available among the Teams Apps, but when I'm adding it to a team, Teams opens the correct channel but no "welcome" messages are send by Assist.

I'm using the new Teams-Client.

I've already tried the same prcedure with the new Web-Client and the old Dektop-Client, but it's alsways the same outcome.

My Browsers (Chrome, Edge, Firefox) won't let me use the old Web-Client.

Does anybody know what I'm doing wrong or what I'm missing?

Darlene Jeter · Answer

Same issue here. By chance did you see this post?

Solved: Issues with Atlassian Assist Teams App

Jean-Christophe GUILLOT · Answer

Same problem here, do you have a resolution ?

Patrick Spitzer · Answer

Seeing the same issue in our instance as well. Even tried removing it and adding it back in Teams and SMS.