What are the correct values for Urgency and Impact?

Ben Hart_pqfuat

I'm attempting to create an issue using Postman and specifying the Urgency and Impact however nothing I try seems to resolve these errors:

 

"parameters": [

"Field with id 'customfield_16006' named 'Urgency' has these errors : Specify a valid 'id' or 'name' for Urgency, \nField with id 'customfield_19955' named 'Impact' has these errors : Specify a valid 'id' or 'name' for Impact"

Here is my body:

{

"requestFieldValues": {

"labels": ["Ansible"],

"description": "description info goes here test.",

"summary": "summary here, test",

"customfield_16006": "3:",

"customfield_19955": "3:"

},

"requestTypeId": "3436",

"serviceDeskId": "1396"

}

I did pull up the request/xxx/field and I can see both Urgency and Impact like so:

{"fieldId":"customfield_16006","name":"How urgently does this need to be fixed?","description":"","required":false,"defaultValues":[],"validValues":[{"value":"13516","label":"Critical","children":[]},{"value":"13517","label":"High","children":[]},{"value":"13518","label":"Medium","children":[]},{"value":"13519","label":"Low","children":[]}]

I've tried using the value like '13516', the label "Critical" but neither seem to be accepted.

Ben Hart_pqfuat

And I found the answer.. Had to google though. the 'similar issues' lookup did not return anyhting.

https://community.atlassian.com/t5/Jira-questions/I-m-trying-to-create-an-issue-of-type-quot-Bug-quot-with-custom/qaq-p/2353672

 

The fix was:

 

"customfield_16006": {"id": "13516"},

"customfield_19955": {"id": "17765"}