Tagged user access to JIRA Service Desk Tickets

Question

Hi, we have a Service Desk project where 3rd party team is also helping us to get issues resolved. We have updated the project permission scheme to be limited to 'Current assignee' and 'Reporter'. Now only the Assignee and reporter can view the issue. No one else can view the issue if they are not assigned or reported the issue.

How can we manage access for users (neither assignee nor reporters) who have been tagged for some action to view the ticket/issue and take action?

Mikael Sandberg · Answer

You cannot use tagged users, the permission scheme do not have an option for it, so it has to be either a group, project role, single user, or a field.

Mikael Sandberg · Answer

Hi @Habib Memon,

Welcome to Atlassian Community!

You could use the request participants field and then add that to your permission scheme so you can allow other users to see the request. If you do not want to use the request participants field then another option would be to create a new user field and add users to that if they should be able to view the request.