Problems to use the payload of a GET request (REST API)

Rudy Rohde

Dear JSM community

I started 2 days ago to look into the REST API, but now I am stuck to use / extract the payload of my GET ISSUE request.

I have established for testing a very simple automation rule as follows:

When validating the GET ISSUE request: every thing seems fine, positive response and payload visible (I shortened the screenshot a bit):

When I try to write the payload down into the Audit log (or a comment in the ticket): the {{webResponse.body} seems to be empty:

What I am missing here? Hope someone can help me out.

Kind Regards, Rudy

Kalyan Sattaluri_iinm1n

Hello @Rudy Rohde 

Correct syntax is {{webhookResponse.body}} 

And subsequently {{webhookResponse.body.key}} or {{webhookResponse.body.fields.priority.name}} etc to reference the fields..

Hope it helps and accept answer if it solves your problem, thanks!