Jira smart forms - allow the person who opened the ticket to reply for give feedback

Question

HI,
I used the Smart Jira Forms plugin on jira service management, to create a form that allows external people who don't have an account on jira to enter a report ticket. Everything works.
I also scheduled, via the automation rules, the email response to the email of the person who opened the ticket when the ticket changes status, and it works.
Now, however, I would like the recipient who receives the email upon change of status to be able to reply to give feedback on whether or not the ticket has actually been resolved. Is it possible to do it and how?

Thank you for your kind reply,

Alessio

Alfabes · Accepted Answer

I solved.
I set my email in the "Reply to" value within the jsm automatic sending rules and to receive the response all that is needed is for the user to reply from their email. The response arrives both to my email and on the jira ticket thread