My organization recently completed the HIPAA implementation including tagging Jira Software and Jira Service Management and as expected our email notifications have changed
Previously the email notifications would display the ticket name, ticket comments, attachments if they were images were show in body or subject of the email notification
Now, email notifications limit information and there are broken image links
Most of the Jira users understand and accept the changes to the email notifications as it was explained in the Jira HIPAA implementation instructions
But, our Jira Work Management users did not expect to their email notifications to be changed, only Jira Software and Jira Service Management.
Is this to be expected? Should all emails from Jira, even the Jira Work Management project email notifications that are not tagged as HIPAA compliance products?
If this is expected, what's the best workaround? In this community question, https://community.atlassian.com/t5/Jira-Service-Management/Internal-Notification-Emails-dont-include-Summary-after/qaq-p/2566421, there is a recommendation is to use a plugin
https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview
Any other suggestions or feedback?
