Hello Community,
We're excited to share that we've recently launched new custom fields specifically designed for Jira Service Management. These fields are ideal for enhancing ITSM workflows and supporting clients throughout their customer journey by optimizing service management processes.
Here’s what’s new:
- 🧮 Advanced Formula Field: Facilitates complex calculations within JSM.
- ⏰ Due Date Countdown: Tracks crucial deadlines accurately.
- ⏱ Time-in Status: Monitors how long issues stay in each status.
- 🔍 Issue Picker: Improves issue tracking and linking.
- 🎯 WSJF (Weighted Shortest Job First): Helps prioritize tasks efficiently.
- 📅 Calendar: Provides a visual representation of important dates.
- 📈 Progress Bar: Offers visual feedback on progress within processes.
These tools are designed to integrate seamlessly into JSM workflows, enhancing both dynamic interactions in the request form and providing efficient, read-only views for the portal.
To get started and learn more about how to create and utilize these custom fields in your Jira Service Management projects, check out our detailed documentation here.
We'd love to hear how you're using these new features in your projects and any feedback you may have. Your input is invaluable as we continue to refine and enhance our offerings!
