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Up to 10 user apps suspended on Jira Cloud free subscription

Marc -Devoteam-

Hi all,

Do any of you have the same experience as I have I suddenly see the Free Trail button on all app that are free up to 10 users.

Screenshot 2024-05-06 at 15.07.10.png

I have my own free Jira Cloud subscription, I have no more then 10 users or 3 agents licensed.

If I look into the Managed subscription section I see most apps as suspended, do any of you have the same experience?

Screenshot 2024-05-06 at 15.26.31.png

Accepted answers

All comments

Marc -Devoteam-

Hi all,

I did notice that on all the apps the Entitlement ID is missing or removed.

If I uninstall an app, I can also not install it again.

Kinnera [Appfire]

Hi @Marc -Devoteam-

I am facing the same issue in my instance. Were you able to resolve this issue? If so, can you help me with the steps?

Thanks,
Kinnera

Marc -Devoteam-

Hi @Kinnera [Appfire]

The problem in my case was that one of the up to 10 user free apps, was changed to always payment required no matter what the tier.

On removing this app via the Atlassian Admin section, within products I found the app and removed it from my tier.

All worked fine after this.

Kinnera [Appfire]

Hello @Marc -Devoteam-

Thank you for the quick response!

Let me try this approach, but as far as I know, I do not have such an app installed in my instance. If I did, I uninstalled it, and I do not see the app under the Products section.

The issue is still there for me.

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