Jira service manager automation does not display projects from jira software

Question

I have two products: JSM and JSW. I want to set up an automation so that when a task is created in JSM, a related task is automatically created in JSW. But when I configure New action > Create issue? in Automation displaying JSW projects only, JSM are not displayed.

The project's connection is configured, because i can manually create tasks and link them.

I have admin role in both projects.

VlabGe · Answer

Hello,

No, projects from jira software are not displaying.

I want copy and link created issue from jira service manager to jira software via automation, but I can't choose JSW projects.

Vijay Dadi_b69v44 · Answer

Hello,

There are all your projects within your JSM. Do you see the project where you want to copy your issue to?

Regards,

Vijay

VlabGe · Answer

Hello, @Vijay Dadi

here is a screenshot, the projects in the list are all related to JSM.
JSM is linked to JSW, i can manually connect issues in both apps.

I'm using server versions of apps.