Hi, our goal for context: We receive jira requests from users into a Support jira board. If required to come to our Backlog, they are tagged and then closed, and the relevant details added to a new ticket that we create on the Backlog (a separate jira board). This is done because our sprint work must be logged on the Backlog board, but it frustrates users who cannot see progress of their ticket anymore. No further updates are given on the original ticket as all work is performed on the Backlog ticket.
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In a previous role, we utilised the 'Create Action Ticket' function, so if a ticket was received which required input from another team, we would select that team within the 'Create Action Ticket' dropdown. This would automatically create a new ticket on the other team's board, and then any comments on the original jira after that time would be automatically shared between the tickets.
I am considering replicating this functionality in a new role but am struggling to find any documentation on how to set it up. Can anyone please help?
