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Automation - How to change issue Rank to the highest

Abir Brahem_ilabhn

Hello,

I am using the automation module to change the Rank of some type of issues:

Looks like I need to use the "Send web request"

Can you help me plz,

Thanks,

Abir

Accepted answers

Bill Sheboy

Hi @Abir Brahem

What problem are you trying to solve by doing this? That is, why do this? Knowing that may help the community suggest additional ideas.

Until we know that...

It is possible to call a REST API function to set the rank of one (or more) issues relative to another issue. And so the rule would need the key for the issue above / below which to re-rank the target issue.

This how-to article describes how to call a REST API function from a rule using the Send Web Request action: https://community.atlassian.com/t5/Jira-Software-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

I recommend contacting your Jira Site Admin before writing this rule as they may provide some additional support.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Abir Brahem

What problem are you trying to solve by doing this? That is, why do this? Knowing that may help the community suggest additional ideas.

Until we know that...

I recommend contacting your Jira Site Admin before writing this rule as they may provide some additional support.

Kind regards,
Bill

Abir Brahem_ilabhn

Hello Bill,

Thank you for the link, now I am able to request the JIRA Cloud API.

I would like to change the rank of some type issues to the top.

I found this end point in the documentation:

The Jira Software Cloud REST API (atlassian.com)

I tested with PostMan and I it is possible to change the rank:

rest/agile/1.0/issue/rank

request body:

{

"issues": [

"GEN-XXX1" => id of the issue to rank, in my case I could use the smart value {{issue.key}}

"rankBeforeIssue": "GEN-XXX2" => the id of highest issue, don't know to get it ???

}

Any help plz?

Thanks,

Bill Sheboy

Have you discussed this scenario with your Jira admin yet? I recommend doing that before you proceed further, as you have not explained the problem you are trying to solve and the conversation with your admin may help.

For example, you do not describe why or when this change of rank is needed, and those impact the rule trigger and issue context for making changes.

Regarding the rule specifics, as you have already successfully called the REST API function with PostMan and you have the how-to article for calling the function from a rule, you can use that request body as a template in your Send Web Request action.

Abir Brahem_ilabhn

Hello,

I am a JIRA admin, unfortunately there no expert more then me in the company.

The trigger is when issue created and if issueType is Bug (I can't add screenshot, I don't now why..)

I can't use the send Web Request because I need the highest issue key as I descibe in my last message.

Is that clear?

Jose Ortega Sorto

Do I must have a header for this request? How do I get the key to validate the webhook configuration to use smart values substitution?

Bill Sheboy

Hi @Jose Ortega Sorto -- Welcome to the Atlassian Community!

Please see the how-to article posted earlier in this question on how to call the REST API endpoints from a rule using the Send Web Request action.

Kind regards,
Bill

Ahsen.Siddiqui

So I finally got this working after forever. Steps to complete:

Get your companies base url and append /rest/agile/1.0/issue/rank to get the Web request URL.
Ex: https://company.atlassian.net/rest/agile/1.0/issue/rank
HTTP Method PUT
Web request body: Custom Data
Custom Data:
{
"issues": ["{{issue.key}}"],
"rankBeforeIssue": "{{lookupIssues.first.key}}"
}
1. This references a 'lookup work items' action to get the backlog. Here are the filters: project = 'Project Name' AND sprint is EMPTY AND statusCategory != Done ORDER BY Rank ASC
2. For testing you can hard code the issue keys
Headers:
1. Content-Type : application/json
2. Authorization: Basic <Base 64 Encrypted Token>
  1. To generate the Base 64 Encrypted Token type <your_email>:<API_Token> into a Base64 encoder like https://www.base64encode.org/ and get the code:
    1. Ex: (Dummy Data)
      Copy below into https://www.base64encode.org/
      abc@company.com:yxmljnmUGx3qKu36iBx2hDfs4J58yBlyyNlFAVWeaaDZ4mUrEiqTvowenimcgUM903RwpfVqEzIDdw6DJ82TMmd5ndFgpEQcBVxqpa54cNmSrIYnFaTEebO51P6yo1DI
      
      After Base 64 Encode:
      YWJjQGNvbXBhbnkuY29tOnl4bWxqbm1VR3gzcUt1MzZpQngyaERmczRKNTh5Qmx5eU5sRkFWV2VhYURaNG1VckVpcVR2b3dlbmltY2dVTTkwM1J3cGZWcUV6SURkdzZESjgyVE1tZDVuZEZncEVRY0JWeHFwYTU0Y05tU3JJWW5GYVRFZWJPNTFQNnlvMURJ
  2. API tokens can be generated at https://id.atlassian.com/manage/api-tokens
Hope that helps

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