Emails from SEND EMAIL Action in Automation Do Not Show in Issue

Question

Hi there.

We're setting up an automation that will auto close issues when a certain type of request comes through. The customer who raises the issue will also get an email we create in the automation.

The automation seems to run ok but the email in the SEND EMAIL component doesn't show in the issue log. Does anyone know why that might be?

The SEND EMAIL is being sent to "All customers involved". Originally it was setup to be sent to "Initiator" but then the email wasn't received during our tests.

Thanks.

Ben Finn_jtpbl4 · Answer

My pleasure. If I could ask you to tag the solution as correct (if you feel it was the answer to the original problem), it would be appreciated.

Sam Ben-David · Answer

Thanks Ben. It shows as Success. But we realised that a better solution would be to use the Add comment to issue function instead and use the email content in the comment. Thanks for your help any way :)

Ben Finn_jtpbl4 · Answer

Go to the automation rule and in the top you will see the "Audit log" for that automation. Then click on "Show more". There is also a automation rule for creating additional logging, not sure if it will be able to help so please check this first.