Creating an issue in Jira Software once a JSM ticket is approved.

Question

I am working both JSM and JS Data Center on separate instances.  I have not been able to find a way to create an issue in JS once a JSM ticket has gone through it's approval process automatically.  When I go into Global Automation and try to create the flow, I can not see the projects in JS from JSM or vise versa.  I have both applications linked to each other bi-directional, I even have the projects linked together.  Can anyone provide more guidance?

Anthony Carter_xyv6i7 · Answer

I will have to try this.  Thank you!

Mark Segall · Answer

Sorry I did not catch that this was across instances.  Correct that you will not see the project.  However, you could look into doing this through the API using the Send Web Request action.

Anthony Carter_xyv6i7 · Answer

Thanks for the reply @Mark Segall , when I go into my rule details I see that it is set to All Projects.  However there are no other projects to select from other than the JSM project I created.  Unfortunately I can not provide screen shots of my instance due to Classification policies.  Is it even possible to have automation flows across multiple projects using application links? or do the applications need to be installed on the same instance?