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Automation | Log Work | Time Spent in Status - Can I track time in progress?

Riley Hosking

Hi all,

I know there are apps that can do this, but I was wondering what the best way would be to track the time issues spend in the In Progress status?

I have tried with the following JQL in the Time Spent field in the Log Work automation function:

{{issue.timeInStatus("In Progress").minutes}}m

But this gives the following error in the audit log:

Error trying to log work against an issue

Worklog must not be null., Invalid time duration entered. (timeLogged)

I have {{now}} in the Date Started field.

Any suggestions?

Thanks

Accepted answers

Tharaka_Hettiarachchi

Hi @Riley Hosking ,

Do you want to get the logged time? Please watch this Retrieve logged time

Cheers!

All comments

Tharaka_Hettiarachchi

Hi @Riley Hosking ,

Do you want to get the logged time? Please watch this Retrieve logged time

Cheers!

Riley Hosking

Hi @Tharaka_Hettiarachchi ,

Thanks for your response but unfortunately not. I want to automatically track how long it takes my team to do various issue types from a finance service desk, and then ultimately capture that on a dashboard gadget.

Any thoughts?

Cheers,

Riley

Tharaka_Hettiarachchi

If you want the time ona specific status you can do like this.

1. Create a custom field

Settings -> Issues -> Custom Field -> Create Custom Field -> Choose 'Date and Time Picker' (Eg: Time In Progress) -> and add that field to your project

2. Create one automation rule to update 'Time In Progress' (It should trigger when the task transition to 'In progress'

Screenshot 2024-04-19 at 15.57.34.png

3. Create another automation rule which will trigger when the task transitioned FROM in Progress

Screenshot 2024-04-19 at 16.00.00.png

here the 'Time in Done' is my custom field

Cheers!

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