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{{now.plusBusinessDays(“{{Object.“Days for Review”}}“)}} in Automation not working

Mark Higgins

Hello,

Is this possible? I have an Assets Attribute, called "Days to Review" and I want to use that to add to the current date, to set the Dure Date of a ticket.

When I enter the number directly, no issue, so {{now.plusBusinessDays(7)}} works fine.

The value of Object.Days to Review" is 7, as it says that in the log, and it is an Integer.

But it doesn't like it when I substitute the 7 to with the Object."Days to Review"?

Thanjs

Mark

Accepted answers

John Funk

Hi Mark,

Can you share the rule that you have? Especially where it shows the log of the value for the asset object. Also, that seems strange to me to store that value in an asset object. What not just a regular field?

Or maybe try creating a variable based on the object, then use the variable in the formula.

All comments

John Funk

Hi Mark,

Or maybe try creating a variable based on the object, then use the variable in the formula.

Mark Higgins

Hi @John Funk

Thanks for responding, and I hope you can see this.

I was thinking variable as well.

Automation 2024-04-15 170442.png

THe audit log shows that the Days for Review is 30, so I'm not sure where its going awry.

Days for Review 2024-04-15 170727.png

Thanks for responding.

Cheers

Mark

John Funk

Thanks for sharing! I am thinking maybe it's the double quotes on the outside of the outside part. You wouldn't use those with a variable so probably not here either.

Maybe take those off and try again. The inside ones should be good because that's what is used when the log returns a value.

Bill Sheboy

Hi @Mark Higgins

Yes, and...to John's suggestion:

Did you notice there are curly quotation marks (i.e. smart quotes) in the expression rather than the generic, straight ones? I do not believe the curly ones are supported in smart value expressions.

Kind regards,
Bill

Rodrigo Buenavides Wesz

Hi @Mark Higgins I see you’ve already solved the issue in your automation, but I just wanted to explain why the variable didn’t work. The variable needs to be cast to a number:

{{now.plusBusinessDays(variableName.asNumber)}}

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