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Automation does not transition from "Backlog" to "Doing"

scherdin

Hello, I have a problem where I'm trying to create a Global Automation for multiple Projects. Even in a Company Managed Board it seems like the Transition to ''Doing'' does not work properly despite the Audit Log saying that it worked and it just ends up in the Backlog. I Also tried to create a Workaround using Components inside the projects that transitions all issues that have a specific Component assigned to it, but it doesn't even recognize the Component despite it being there.

2024-04-09 12_25_40-Audit log - Automation - Jira.png 2024-04-09 12_26_03-Audit log - Automation - Jira.png

Accepted answers

JM Perrot

Hello @scherdin
Can you explain me what it doesn't work ? I'm not sure to understand if it's your rule or your transition on your workflow.

In your example, the ticket n° AZ-142 it stills in the first status ?

All comments

JM Perrot

Hello @scherdin
Can you explain me what it doesn't work ? I'm not sure to understand if it's your rule or your transition on your workflow.

In your example, the ticket n° AZ-142 it stills in the first status ?

scherdin

Im trying to Move IT-4639 and in the Auditlog it says issue Transitioned but on the Board itself its still in the Backlog.

JM Perrot

Yeah it's normal, it misses a branch in your rule.

after the ticket creation, you need to add a branch "For : last created ticket" then the rule can realize the transition.

scherdin

Thank you very much

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