I'm trying to automatically close tickets that have two matching values in Description

Taylor Dean_0pmvvm

Hello,

We have automated tickets where the description looks like this:

 

Current Location: Corporate HQ 
New Location: Corporate HQ

Business Process: Lateral Move: Dean James
Subject: Branch Manager - Corporate HQ (Sheldon Stevens)
Details: Lateral Move (Lateral Move > Lateral Move > Move to Another Position on My Team) for Dean James effective on 04/07/2024

 

I want to automatically close any tickets where Current and New Locations are the same while keeping any open where they are not the same.

 

I thought I was close with the following:

 

---

I've taken care to perfectly match the spaces here (i.e. one space before "New Location"

When this rule is on it is closing every ticket that comes through (with "Job Change" in the title as per my first IF).

Can anyone tell me where I'm going wrong?

Kalyan Sattaluri_iinm1n

Hello @Taylor Dean 

Please check @Bill Sheboy 's answer on how to do this here:

https://community.atlassian.com/t5/Jira-Software-questions/Re-is-there-a-way-to-select-a-string-between-a-string-an/qaq-p/1955792/comment-id/775538#M775538

Basically you compare:

{{issue.description.split("\n").match("Current Location:(.*)").trim()}}

equals

{{issue.description.split("\n").match("New Location:(.*)").trim()}}

Hope it helps.