Why a user invited as admin cannot access the project?

Question

Hello,

I'm experiencing a problem with the access of two of my colleagues to the project I created in Jira.

They can log in to Jira and Confluence, but they do not have access to the project. Also, their profiles are still with the status "Invited" in the user management, even though they logged in several times to Jira.

Same issue applies to Confluence.

Thank you in advance!

John Funk · Answer

That is very strange since it is a free account. Can you verify that?

Izabel Kuzmanova-Vateva · Answer

Hi @John Funk,

Thank you for your response!

They see the below screen:

When they press "Contact admin" it shows that the admin has not set a contact form.
In our case, I am the admin ( I created the project and invited the team members). Out of 5 people, only 2 have issues accessing the project.

Izabel Kuzmanova-Vateva · Answer

Hi @Walter Buggenhout,
 
Thank you for your response!

I wasn't aware about these permission settings on the paid plans, so this is good to know.

Currently, I am on a free plan, so I suppose the case is a bit different.

Thanks anyway!