Enabling unknown external users to make requests via a service desk portal

Question

I have a use case where I need to enable external users (who we will NOT know who they are ahead of time) to create requests for assistance in a Jira service desk portal. These requests will ask for a couple of pieces of information, but primarily be used to upload attachments (i.e. video files).

I also have other Service Desk projects that I do NOT want the external users to see or enter requests for.

Is this possible?

What is the actual flow of a "new" external user going to Jira service desk portal and has NOT been previously added as a customer, not has their email domain - this will all me random and unknown?

Shaun McGuire · Answer

Anonymous might work. I don't want to fill up by atlassian user list with a bunch of random people. This service request is to upload data files and that's it. The external user goes to the portal, fills out a request, adds data files to upload, and submits. Nothing else is needed from Jira after that.

Jehan Bhathena · Answer

Hi @Shaun McGuire

Do you want Anonymous Tickets? Or do you want the "External user" Automatically added as a customer so that they can manage their own tickets?

What is the use case you're trying to achieve since the initial line doesn't quite grant us a lot of info.

Perhaps you can mention the below info please:

* What information will u take from the external users?

* Will the above created ticket need thr identity of the user who created them?