Impossible to create request from API

Thomas Goossens_c7gs1n

Hello,

 

I am trying to create a service desk request from the API but i get the error and I can't find whats wrong. I tried much formats but nothing seems to work.

 

Error : 

"Impossible to create a request due to these errors: The field with id "customfield_10808" named "Maintenance type" contains these errors: Specify a valid 'id' or 'name' element for Maintenance type, \nThe field with id "priority" named "Priority" contains these errors: Specify the Priority (id or name) in string format

 

The Json I send : 

{
  "requestFieldValues": {
    "summary": "test",
"customfield_10808": "{\"name\":\"Minor repair\"}",
"customfield_10809": "{\"name\":\"Bureau stagiaires\"}",
"description": "test",
"priority": "{\"name\":\"Bloqueur\"}"
  },
"requestTypeId": "248",
"serviceDeskId": "22"
}

I also tried with the id but same result. 

Endpoint is /rest/servicedeskapi/request.

 

Thanks

Dirk Ronsmans

HI @Thomas Goossens ,

I'm wondering about the custom fields. What type of fields are they?

(I'm guessing priority is the default system priority field )

The values you are sending are they translated values (since they are in French) or ar they the only value on the field?

I would suggest to either send the id of the select value (I'm guessing they are select values) or the priority id, other than that try with the default system language (again guessing English)