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Automation rule not triggering based on automated status change

Chris Chan_s3e6e2

Hi all,

I've got an automation rule that is triggered when a subtask transitions to Done and will transition the parent task to Done if all of the parent's subtasks are also Done. This rule works great.

Jira automation 1.png

However, I've got a second automation rule that checks if a task is transitioned to Done and has linked issues (type: split to), transition those linked issues to Done as well and this is either not getting triggered or it has a "No actions performed" due to conditions being met.

Jira automation.png

This rule works fine if I manually transition the parent task to Done but when automation transitions the parent task to Done, this rule doesn't seem to trigger.

Any ideas? Thanks!

Accepted answers

Dirk Ronsmans

HI @Chris Chan ,

On the rule details there is a checkbox that mentions to "allow this rule to be triggered by another rule". Is that enabled?

If not it will not trigger on any changes made by another automation rule.

All comments

Rilwan Ahmed

Hi @Chris Chan ,

Welcome to the community !!

2 rules are starting at same time. i.e. Issue transitioned. So chances are that one will not succeed based on which completes first.

So better to try to combine 2 rules in branches in single rule.

Chris Chan_s3e6e2

@Rilwan Ahmed I get that they're probably running at the same time because of the subtask transition, but shouldn't the 2nd rule trigger again when the parent task transitions?

The problem is that I can't combine the branch from the 2nd rule in with the first as I need to branch off the parent task, which is already branched in the 1st rule.

If I add a secondary if statement for issue type on the 1st rule to do the branch logic for the linked issue, I get a "No actions performed" due to condition not met.

Dirk Ronsmans

HI @Chris Chan ,

On the rule details there is a checkbox that mentions to "allow this rule to be triggered by another rule". Is that enabled?

If not it will not trigger on any changes made by another automation rule.

Chris Chan_s3e6e2

@Dirk Ronsmans wow! I don't know how I missed that checkbox! thanks so much for this! I knew it had to be something simple!

Paul Ceronio_kpmx1s

What's the reasoning behind having the checkbox though?

Dirk Ronsmans

@Paul Ceronio ,

It's possible that if you have 2 rules that trigger each other that you might end up creating a loop between both

Let's say one is triggered on transition of an issue and the other on a comment.

If first rule transitions the issue and adds a comment it could be that the 2nd rule triggers on a comment and perhaps does a transition, which would then cause the first one to trigger again and so forth...

That's why the checkbox exists.

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