Hey everyone,
I'm using an API request to post a comment in Confluence page which the comment contains mention of a user on that page.
It works in most cases, and the mention is valid. However, for certain users, the mention appears as numbers instead of a mention. The account ID is correct and is taken from another API request (I also checked the account ID from the user profile).
The only difference I noticed is that some users have a different convention for their account ID. For example, it works for users who have this account ID convention:{"pageId":"4321771711","body":{"value":"Hi [~61d59a568534980073b7fde7]
[~61d59a568534980073b7fde7]
But it doesn't work for the ones below, which have additional characters or some kind of prefix:{"pageId":"4344447077","body":{"value":"Hi [~712020:54bd1e9e-6bf8-4a8e-a545-8676e5b96fa6]
[~712020:54bd1e9e-6bf8-4a8e-a545-8676e5b96fa6]
What could be the reason for this?