nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Webhook automation in jira cloud

Lucas de Souza_r60zdc

Hello everyone.

I hope you are doing well today.

I have a question which I am not sure if it is even possible, but let's go.

I have an idea to create a round-robin assignment in JSM using a list of users from outside of Atlassian e.g. google sheet or google calendar. The question is, does Jira webhook automation can access this GSheet or Google calendar somehow?

Or you would suggest me another approach instead?

Best, Lucas.

Accepted answers

Marcus Jones

Hi @Lucas de Souza ,

Since in order to assign a ticket to a user, they have to be licensed, why not use a group and then assign via round robin to that group?

All comments

Marcus Jones

Hi @Lucas de Souza ,

Since in order to assign a ticket to a user, they have to be licensed, why not use a group and then assign via round robin to that group?

Lucas de Souza_r60zdc

Thank you for the replay @Marcus Jones I did not try to use that because as far as I could see in this way I have to use the workload to distribute the tickets right?

And I am trying to set up something like each day of the week one member of the team is responsible for the queue.

Best, Lucas.

Marcus Jones

OK, I think I understand a bit better now. One thing you can do is just check the day a ticket was created and then assign it to a specific user based on the day of the week. It's a bit manual if the user's change often, so you would need to go in and update the assignee for a specific day(s) if it changed.

The approach I used was when an issue is created ill check the day it was created since {{now.fullDate}} gives us the day name, we can just do an IF statement to see if the {{now.fullDate}} output contains a specific day and then set the assignee. So it might look something like this:

Let me know if I misunderstood!

Lucas de Souza_r60zdc

@Marcus Jones

I will give it a try thanks a lot for your help.

Just out of curiosity do you know if the webhook action in automations I can only call Atlassian API or any other API?

Best, Lucas.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

webhook

automation

jira-service-management-cloud

jira-service-management