Customer Portal - My request Configuration

Lan Anh_y7hz2z

Just to clarify this question is not for Cloud version. 

At the Customer Portal, within the 'Requests' button there are 2 options: 'My requests' and 'All requests'. But regardless of which one I picked, below is the search selections I see.

Here, I have to select 'Any status' instead of 'Open requests' in order to see my issue, even for ones that are not closed.

Question 1: is there a way to configured so that the default is 'Any status'?

Question 2: What is considered as 'Open requests' or 'Closed requests'? It seems the only way I can get anything to show up is for 'Any status' option.  What do I need to do so requests can show up when I filter the first box?  

Thank you.

Kate Pawlak _Appsvio_

Hi @Lan Anh

1. No, there is no option to make changes on this page. You can't define what will be the default.

2. Open / Closed depends on the Resolution value. Open requests are requests which Resolution is Unresolved. Closed Requests has some value in the Resolution field.