We are looking for a way to create and use (and reuse) templates for different reoccurring tasks. For example:
Let say we need to on-board a new client. That task might always have 7 different sub tasks, each might be assigned to someone else (or a different role). We would like to be able to create a template for this task that includes these sub tasks in it.
We would then like to be able to open a Service Management issue and either select an issue type that is associated with that template or load a template from a list of existing ones.
We believe we can use a custom filed "Task Type" with a project automation that will create sub tasks based on the value of that field. However, that is not an easy way to create or maintain this.
P.S. - it would be nice if the template can also have the option to define a specific starting status for each sub task, so that a each sub task can have its own applicable workflow.
