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Incorrect "No users left" notification

Yevhen Khrapach

"No users left" notification appears near search box in the Jira UI. Click on it opens dialog with info "You’re out of free users, upgrade for unlimited".

But we have only 3 users and free plan describes "User limit: 10 users".

This looks as a bug. Or have I missed something about active user counting rules?

Notification and the dialog: Screenshot 2024-03-28 190122.png

Actual plan and users count: Screenshot 2024-03-28 190348.png

Accepted answers

Andy Heinzer

Hi Everyone,

Sorry for the inconvenience here. This new popup modal was appearing for Jira free plan products that are using our new billing system. It appears that a default of 100 users was being returned by the system that checked for number of users in this specific modal that appeared. That is why all Jira Free plan products on the new billing system would see this popup. This was a mistake on our side. The invalid check has been fixed at this time. The team has informed me that this popup itself did not prevent new users from being added to the site.

Again, sorry for the inconvenience. Thanks for reporting it to us. The problem has been marked as resolved at approximately 6:10AM today (UTC time), or about 7 hours ago at the time of this update.

All comments

Trudy P Claspill

Hello @Yevhen Khrapach

Can you provide a copy of the URL you are on where you see the "Current users: 3" information? Obscure confidential information, like your Organization or site ID within the URL.

Can you navigate to the Billing page for your Organization and double check what it says there for the number of users for your product?

l bascle

I am getting the same issue today and logged a ticket separately (direct support ticket), thinking it was only me. It seems new as well, never noticed this before.

Yisroel Adler

You have it with a paid plan (free plans don't offer tickets support) as well?

l bascle

I am on a free plan

and I was physically able to submit a support ticket, maybe you see it as a sales support ticket.

Yisroel Adler

I have it as well.

It shows up on top next to the search bar, on every single page within Jira (but take https://mycompany.atlassian.net/jira/your-work).

The Billing page shows that I have 2 users only.

Trudy P Claspill

I am not seeing this in my free instance.

andersonguk

I'm also having the same "No Users Left" issue on my free Jira plan with only 2 users - all was fine yesterday.

andersonguk

I'm also having the same "No Users Left" issue on my free Jira plan with only 2 users - all was fine yesterday.

Is this a bug or a not so subtle marketing ploy to initate a 14-day trial for the Standard plan?

Andy Heinzer

Hi @Yevhen Khrapach I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-985428

I agree that something doesn't seem right here, as Jira Software free plans should allow for up to 10 users.

Yevhen Khrapach

thnx

Juanma_99qwy4

It's also happening to us, we're just 4 people.

22080972

Having the same issue as well. Advice for a fix. Thank you.

gmichalopoulos

Same issue here. This just started yesterday. Got only 6 Users and I cannot get rid of this message.

gmichalopoulos

This should not be the accepted answer. The solution (when and if becomes available should be the accepted answer).

Kapil Pendse

Same issue here. Incorrect "No users left" message in Jira (atlassian.com)

Ste Wright

Hi @gmichalopoulos

This was accepted just so it appears at the top of the answers for users to see

Ste

Syndic Coopératif Résidence Correspondance

Same issue. Thanks for the information

簡嘉炫

I am getting the same issue with only one user(myself).

Jason Bourner

I am having the same issue. I only have one user currently, myself. I went to add another person and I saw I had no users left. any advice would be great.

Many thanks.

Jason

Mohsen Jafari

I have the same issue as well, just 4 users and got the warning

Stafford Smith

I have the same issue at https://rockspatial.atlassian.net/jira. I cannot raise a support ticket though Im on the free plan. How can we resolve it without being able to raise an issue?

Muaz Badawi

I have the same issue for my account: blockbuilders.atlassian.net

Admin Account_u9py9r

@Andy Heinzer I am having the same issue. Only 6 users on my free plan but getting the no users left warning.

Narender Rawal

same issue. I have reduced the number of users to 6 but its only accepting 3 as maximum number of users for free tier.

Thanks for allowing free tier on this great product. Some of us are using it for tracking day today tasks and its blocking the development.

Any idea by when it would be resolved.

Narender Rawal

not resolved for me yet.

Andy Heinzer

Hi Everyone,

Again, sorry for the inconvenience. Thanks for reporting it to us. The problem has been marked as resolved at approximately 6:10AM today (UTC time), or about 7 hours ago at the time of this update.

Andy Heinzer

JSM has a different limit of just 3 agents. This is unrelated to the popups that the other users are reporting here. I have replied to your other thread about this over in https://community.atlassian.com/t5/Jira-Service-Management/Downgrading-to-free-plan-conflicting-steps/qaq-p/2658250 to try to explain how to resolve your limitation here.

Yevhen Khrapach

That's good to hear!

Juanma_99qwy4

Thank you! Fixed indeed!

Marie Lange Hansen

I’m coming in late here, and new on the community forum, so not quite sure how things work. I’ve been having the same problem for three weeks now: I’ve been trying to add a member to my board in Trello, but it keeps saying we are too many, even though we have reduced the amount of people twice. We are now 8, and cannot add more. Any update or idea what to do?

Yevhen Khrapach

According to some answers here, different Atlassian services have different user limits.

At first you should check what is you ACTUAL limit for Trello in the corresponding admin interface. If amount of your users is below the limit then you better start new independent question/issue.

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