Search results in Portal

Alex Recinos

Hello,

Is it possible to limit the search results in Portal to only suggest the type of ticket they need to create? For instance, if a user searches for a keyword (insert Software name) it recommends opening a ticket to report a software issue and so on. Been trying to search for this but I'm not having much luck.

Ivan Lima

Hey, @Alex Recinos. If you're looking to search for request types in the portal, please refer to the following answer, which explains how the search algorithm works in this scenario.

• https://community.atlassian.com/t5/Jira-Service-Management/Customer-Portal-Search-Request-Types/qaq-p/2396780.