Jira Automation - No update for 48 hours

Question

I need an automation that alerts me, via email, if a ticket is in "in Progress" state and gets no update for 48 hours from one of my engineers.

Then if there's no activity in the ticket for say, another 4 hours (during workdays), another email.

Ive tried many automations but none seem to work well, i either get an initial email notifying me that there is no update after the first 48 hours but then i get nothing after.

Ric Cruz · Answer

(project = "myproject" AND status in ("in progress", "waiting for agreed action") AND issueFunction not in commented ('after -2d'))

Ive done so many iterations of this now i think this is the last one to work, but not been able to add the second part for the additional 4 hours.

Currently trying one with the below JQL, to try to simplify it?

updated >= 2d

Ste Wright · Answer

Hi @Ric Cruz

It sounds like you have gotten the first half to work, but the second half is not.

Could you provide us the current rule(s) you've built (screenshots would be great), so we can help advise?

Ste