Automatically set organizations field

Question

Hello!

I am using Jira Cloud Standard and I am admin.

When costumers open a ticket from our support Portal, the organization field comes empty.

Is there some configuration that can make Organizations field set the reporter organization automatically?

I don't think the automation by domain will work, because are there more than one organization per domain.

Dan Breyen · Answer

Hi @Eliane Précoma Rodrigues it is possible to do.  It takes a few API calls and got complicated enough for me that I had Atlassian Support help out with it.

You're making an Automation that gets the Organization of the Requestor when the ticket is initially created, then setting that in the Organization of the ticket.

There was a Suggestion entered at one time to have this set automatically, but it was closed because not enough people voted for it.

That's the basics of it.  Hope it helps.

Pablo V. · Answer

Hi @Eliane Précoma Rodrigues

The key is identifying what pivot data will be used to determine the organization given a particular domain.

Once you have that, I've seen wonders by using, for instance, regular expressions as part of Jira smart values on Automation for Jira rules.

Any ideas on what other field value coming from your customers (when creating their support requests) can be used to map with the proper organization?

- Pablo / ServiceRocket SSE