Our users report issues via email and those issues get pulled into the helpdesk using the email integration. All issues that get created have the "Issue Submitted via Email" Request Type. We ask our service desk team to update the Request Type to the correct relevant request type. In order to try to enforce this I have a condition on our Resolved transition that does a string comparison and says the Request Type will have to be not equal to value "Issue Submitted via Email" (see screenshot). However, that is not working. If an issue still has the "Issue Submitted via Email" request type the resolved transition is still visible and they can use the transition without any errors. Am I missing something?
