Can you guide how to create a workflow to have specific tickets in my Jira service project to show up in a Jira software board?
Hello @Youmna Alomari
Jira Service Management in Cloud has its own "board view" feature.
Are you trying to make the issues display in another board?
If so, the JSM issues would need to conform to the criteria specified in the filter for that board. What is the filter for the board where you want the issues to display? That would be found by viewing that board, then clicking the ... button in the upper right corner of the board, and select Configure board. In the new screen you would choose the General option and scroll down to find the Filter Query.
You would need to either update the JSM issues to match the filter criteria, or change the filter so that it will include the JSM issues.
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I'm trying to have some of the new tickets opened in my Client support Jira project to show up in another Jira software board and assigned to a specific team member.
Do you want the original JSM issue to show in the board, or do you want to clone the JSM issue and create a separate issue in the Software project to show in the Software project's board?
Some of the original issues created to show in my teams board.
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