Jira Software will be deactivated - Unable to upgrade it to view the JIRA stories and bugs.
I need to get the JIRA stories or be able to activate the same project again.
Please help. Its urgent.
Hi @Deepika Welcome to the Atlassian Community!
If you Jira cloud site has been suspended, this is potentially something you can self-serve in order to resolve. Please refer to the answer on this post- https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563 Hope this helps.
Hi @Kishan Sharma
Thank you for replying.
This is what I am getting :
Hi @Deepika thank you for sharing the screenshot.
In this instance, it will be necessary to contact the site administrator or the billing/technical contact for your cloud site in order to update payment details and ensure continuity of the subscription.
If you are a billing or technical contact on the account for that Cloud site, you can
If you are NOT a billing/technical contact on the account, then visiting that URL won't show you the cloud site. You will likely want to reach out to your teammate that has this level access to work with them to resolve this. That user can also add you to the list of technical contacts if you wish on that page as well.
Got it. Thank you @Kishan Sharma
Another question - The admin of the site has left the organization and I have no way to contact him.
Is it possible to make my user admin?
No problem @Deepika If the existing admin have left the best option here would be to raise a ticket with Atlassian Support: support.atlassian.com They will conduct specific checks on your instance, validate various aspects, and provide guidance on the next steps.
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