jira cloud for sheets

Question

I can view the Jira cloud for sheets that I have installed on my Google Sheets. However, I'm getting the following problem message when I try to access it:

403. That’s an error.

We're sorry, but you do not have access to this page. That’s all we know.

MobilityStream · Answer

Hi @Sanath Kumar M S ,

Atlassian transitioned Jira Cloud for Sheets to maintenance mode, with enhancements discontinued, in summer of 2022 (background here). This has resulted in many user-reported issues and increased system unreliability. The user community is full of post by users that lose connectivity, see frequent errors (403, 503 and others), experience various data issues (duplication, missing data, etc.) If reliable exports are important to your business, we recommend to try our Google Sheet Integration add-on. It works fundamentally different by exporting directly out of Jira via API calls. It is much more reliable and used by the largest organizations. Exports can be one-time, scheduled, or real-time You can also export much richer data to create more sophisticated reports (Assets, Changelogs, Projects, Sprints, Users, etc.). Everything directly controlled within Jira. Give it a try.

Kind regards,

The Mobility Team

Nikola Perisic · Answer

Welcome to the community @Sanath Kumar M S !

Please refer to this page: https://community.atlassian.com/t5/Jira-Software-questions/Importing-issues-from-Jira-Cloud-to-Software-attachment-error/qaq-p/2482825 and the Patricia's comment.